Everything your travel business does, in one system.
Both halves in one place — the travel agency booking system that sells, and the back office that settles. Seven modules, from shopping a fare to issuing the statement.
One record throughout
Airline ticketing software, on both rails.
The Amadeus GDS and airline-direct NDC behind one booking flow — so the desk works the same way whichever source the fare came from.
Then the PNR is repriced before issue, so a fare that moved between the quote and the ticket is caught while it is still your decision.
- 0101 Search across both rails.Live fares from Amadeus and from airline-direct NDC, normalised into one result set.
- 0202 Best-provider routing.Given the airline and the route, Safaragent can pick whichever configured source pays you best, instead of making the agent choose.
- 0303 Reprice before you issue.The PNR is repriced and the fare re-verified before ticketing, so fare drift is caught before it becomes your problem.
- 0404 Book.PNR creation, passenger and contact management, submitted-PNR booking.
- 0505 Add services.Paid ancillaries on NDC bookings.
- 0606 Insurance alongside.Sell a travel insurance policy with the ticket — plans, offers, issuance, and the policy document.
- 0707 Issue.Ticket issuance, e-ticket PDF generation, and email delivery to the passenger.
- 0808 React.Schedule and order changes pushed by the airline are consumed automatically, so you hear it from the carrier rather than the passenger.
- 0909 Change.Reissue, rebook, split a PNR, reshop an order, update passenger details.
- 1010 Unwind.Refunds through request → review → confirm or reject; voids; automatic cancellation of PNRs that breach your rules.
Hotel booking — your own contracts, alongside live supply.
One search across the properties you've contracted yourself and content from a live supplier — priced, booked, and settled in the same place as your flights.
Supplier rates arrive in their own currency and are converted on the way in, so the desk compares like with like.
- 0101 One blended result set.Your own hotel catalogue and live external supply, searched together and returned as one list, with currency conversion handled.
- 0202 Your content, your margin.Properties you've contracted, at your rates and your markup.
- 0303 Full lifecycle.Booking, confirmation, cancellation with fee lookup, and a refund approval workflow.
- 0404 Exception pricing, controlled.A manager approval path for the deals that fall outside normal pricing.
- 0505 Same wallet as flights.Hotel bookings draw on the agency's balance and credit exactly as a ticket does.
Built for more suppliers. Sources are modelled by country, currency, and coverage, so additional supply can be added as you contract it.
Charter block seats — allocate them, let your agencies sell them.
A wholesale block-seat system: you hold the aircraft, your agencies hold the blocks. (This is block-seat charter, not private-jet charter.)
Each block carries its own sales limit. Agency 02 is at its limit and cannot sell past it without an approval.
- 0101 Programmes and flights.Create a charter programme, schedule the flights under it, and enable or disable them as the season changes.
- 0202 Blocks by agency.Allocate a fixed block of seats to a named agency, each with its own sales limit, and let them resell against it.
- 0303 Reservations.Single and group bookings, with cancellation and issuance handled in the same flow.
- 0404 Packages.Bundle a charter flight with services — transfers, tours, extras — and turn a bare seat into a product.
- 0505 Reporting per agency.Sales performance by agency and by flight, exportable to PDF or Excel.
Self-contained inventory. No GDS involved: it's your aircraft, your seats, your allocation.
The part that decides whether the booking was worth taking.
Every source has a commission, every agency has a different one, and some airlines quietly build their own into the fare. This is where all of it is set and reconciled.
Detected and removed from both sides. Left in, it inflates the margin on the way in and the payout on the way out.
- 0101 Ticket providers.Onboard and activate GDS and NDC sources per airline, with a commission table for each.
- 0202 Commission per agency, too.Tiered agency classes with their own commission rates and overrides, so what you pay out is as configurable as what you take in.
- 0303 Issuing rules.Configure how a ticket may be issued — by fare, by route, by agency — and hold anything outside the rule for approval. The rule decides the path; a person still submits the ticket.
- 0404 Automatic commission netting.When an airline builds its own promotional commission into the fare, Safaragent detects it and nets it out of both the buying and the selling price, so it isn't counted twice.
- 0505 ADM and ACM.Agency debit and credit memos raised, tracked, and reconciled here, against the bookings that caused them.
- 0606 Manual ticket recording.Tickets issued outside the automated flow can be entered by the back office, so paper and legacy bookings land in the same reconciliation as everything else.
- 0707 Statements.Statement of account per agency, with payment records and a full transaction audit trail.
B2B travel runs on credit. So does the wallet.
Every agency holds a prepaid balance — one wallet per currency — and a credit limit that behaves the way a card authorisation does, without a card being involved.
A hold that never becomes a ticket releases itself. Nobody has to remember to unwind it.
- 0101 Prepaid balance, one per currency.Topped up by you, spent down as your agencies book.
- 0202 Hold, then capture.A booking places a hold against the agency's credit limit. Issuance captures it. Anything that never issues releases the hold automatically.
- 0303 An override path.Managers can approve an exception when a good customer needs to go past the limit.
- 0404 Full history.Every transaction, filterable by date, by type, and by ticket number.
- 0505 Statements on demand.Per agency, for any period.
Not a payment gateway. There's no card processing here, by design — this is the credit-and-settlement model agencies actually work on.
Travel agency management across every branch and agency.
Head office, branches, travel agencies — each with their own users, their own limits, and their own view of the system.
Each role sees the menu built for it — not a greyed-out version of someone else's.
- Agency onboarding.Bring agencies onto the platform with service classes, commission tiers, and performance tracking.
- Branches.Branch offices with their own users and their own reporting.
- Roles and permissions.Access is granted per module and per action, scoped to the whole organisation or to a single branch.
- Menus that differ.Each role, branch, and agency sees the navigation built for them, not a greyed-out version of someone else's.
- Search caps.Limit how many GDS searches a role can run — a direct control on a cost most agencies only see at the end of the month.
- Multi-factor authentication.Prompted at login and enabled for every user.